Track my claim

As a Sainsbury's Pet Insurance customer, you are able to track the status of any claims you may have in progress.

Simply enter your policy number, which can be found on your insurance documents, and your postcode to track the progress and respond to any further information we may require.


Your policy


  • Please enter the numerical digits of your policy number (excluding prefix starting SBNB or SBTF).Your policy number can be found on your Certificate of Insurance.

    Please enter your quote reference number

If you have any difficulties logging in to, or using, our online claims tracking service you can call us on freephone 0330 102 6710. Our claims helpline is available Monday to Friday, 8am until 8pm, and Saturday, 9am until 5pm.